Versand

Thank you for shopping with us. This Shipping Policy explains how orders placed through our store are processed and delivered.

1. Business Information

Company Name: C&T BUSINESS SALES LIMITED
Company Number: 09069115
Registered Address: Unit 10 Progress House, Progress Road, Leigh-On-Sea, England, SS9 5PR
Email: admin@celezthe.com

2. Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are normally processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or UK public holidays will generally be processed on the next business day.

During busy periods, sales events, or circumstances outside our control, processing times may take longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

3. Delivery

Once your order has been dispatched, delivery times will depend on the delivery service selected at checkout and the destination.

Estimated delivery times will be displayed at checkout where applicable. Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including courier delays, adverse weather, strikes, or other unforeseen events.

4. Shipping Charges

Shipping charges, where applicable, will be clearly displayed during the checkout process before you complete your purchase.

Any free-shipping promotions will be subject to the terms and conditions stated at the time of the promotion.

5. Delivery Address

Please ensure that your delivery address and contact details are accurate before completing your order.

We cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at admin@celezthe.com. We will try to assist, but we cannot guarantee that an address can be changed once an order has been dispatched.

6. Tracking

Where tracking is available, tracking information will be provided to you once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at admin@celezthe.com.

We may ask you to confirm your order details and delivery address so that we can investigate the issue with the relevant delivery provider.

Please note that delivery times are estimates and can occasionally be affected by circumstances outside our control.

8. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible at admin@celezthe.com.

Where appropriate, please provide photographs of the damaged packaging and/or products. This will help us investigate the issue with the delivery provider and determine the appropriate resolution.

9. International Shipping

If international delivery is offered, any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary depending on the destination and customs processing.

10. Delivery Restrictions

Certain products may be subject to delivery restrictions depending on the destination and applicable laws or courier requirements.

If we are unable to deliver an order to a particular destination, we will contact you and, where appropriate, arrange a refund for the affected order.